Students: Special rate, please contact us to discuss your requirements
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IT Consulting & Training
IT Support
Software Development
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Business Standard Casual Onsite Support Rate (During business hours Mon - Fri 8.30am - 6pm)
$120.00 per Hour + $40.00 callout fee (Includes GST), minimum 1/2 hour- For country travel, an additional of $70.00 per Hour for total travel time
- For remote area & interstate work - Day Rate: $1,100 per person / per day. Plus any expenses, travel & accomodation costs
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Business Weekend Rates, outside of normal hours Casual Onsite Support Rate
$180.00 per Hour + $60.00 callout fee (Includes GST), minimum 1/2 hour- For country travel, an additional of $70.00 per Hour for total travel time
- For remote area & interstate work - Day Rate: $1,100 per person / per day. Plus any expenses, travel & accomodation costs
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Home Standard Casual Onsite Support Rate (During business hours Mon - Fri 8.30am - 6pm)
$80.00 per Hour + $40.00 callout fee (Includes GST), minimum 1/2 hour- For country travel, an additional of $70.00 per Hour for total travel time
- For remote area & interstate work - Day Rate: $1,100 per person / per day. Plus any expenses, travel & accomodation costs
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Home Weekend Rates, outside of normal hours Casual Onsite Support Rate
$100.00 per Hour + $60.00 callout fee (Includes GST), minimum 1/2 hour- For country travel, an additional of $70.00 per Hour for total travel time
- For remote area & interstate work - Day Rate: $1,100 per person / per day. Plus any expenses, travel & accomodation costs
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Purchase a Credit Value - 5 hours
$570.00 (Includes GST)(+ $40.00 callout fee, minimum 1/2 hour per visit- Get 5% Discount
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Purchase a Credit Value - 10 hours
$1,020.00 (Includes GST)(+ $40.00 callout fee, minimum 1/2 hour per visit- Get 15% Discount
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Purchase a Credit Value - 20 hours
$1,920.00 (Includes GST)(+ $40.00 callout fee, minimum 1/2 hour per visit- Get 20% Discount
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Purchase a Credit Value - 30 hours
$2,700.00 (Includes GST)(+ $40.00 callout fee, minimum 1/2 hour per visit- Get 25% Discount
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Budget Maintenance Plan
$1,500.00/ month- Hours of consultation included: 10 hours per month
- Discounted hourly rates: 15% discount
- Email support: Unlimited
- Priority scheduling on service calls over non-contract clients: Yes
- Quarterly preventative maintenance checks on all items covered: Yes
- Guaranteed onsite: Same day for emergencies
- Callout fee: No
- Response Time: Within 12 hours
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Standard Maintenance Plan
$2,500.00/ month- Hours of consultation included: 20 hours per month
- Discounted hourly rates: 30% discount
- Email support: Unlimited
- Priority scheduling on service calls over non-contract clients: Yes
- Quarterly preventative maintenance checks on all items covered: Yes
- Guaranteed onsite: Within 4 hours for emergencies
- Callout fee: No
- Response Time: Within 8 hours
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Premium Maintenance Plan
$3,500.00/ month- Hours of consultation included: 30 hours per month
- Discounted hourly rates: 50% discount
- Email support: Unlimited
- Priority scheduling on service calls over non-contract clients: Yes
- Quarterly preventative maintenance checks on all items covered: Yes
- Guaranteed onsite: Within 2 hours for emergencies
- Callout fee: No
- Response Time: Within 5 hours
IT Support
Ionline Technology provides a maintenance service to our clients. We provide fixed amount of hours service per month, at a fixed price. This ensures that we are always available to you. Note that all costs are GST inclusive.